Returns & Exchanges
New, unused instruments must be returned in the original packaging. Please package the instruments securely in a box. The use of an envelope, padded or non-padded, to ship instruments is a violation of postal regulations. You can mail or ship the package by any carrier, however we recommend that a tracking number and insurance for the original value be secured and retained as we will not be held liable for packages and instruments that were lost or damaged while in transit to us. Unless an incorrect instrument was sent due to our mistake in picking and packing a shipment, the postage cost to return items is the responsibility of the customer.
Be sure to attach a copy of the original invoice or packing slip (if available) with a brief note on your letterhead explaining the reason for the return. Returns will be honored up to 30 days from the invoice date. A re-stocking fee of 15% for the total amount returned will be deducted. Merchandise is not returnable after 30 days from invoice date.
Returns will be processed within 15 business days. Confirmation will be sent to the email address listed on the account.
Please contact support@BermanInstruments.com if you would like to return item(s) and we will provide the address to send it to.
used. Your customer satisfaction is very important to us — If you were unsatisfied with an item, please email support@BermanInstruments.com.
If you received the incorrect instrument due to our mistake in picking and packing your shipment, please email support@BermanInstruments.com.