Returns & Exchanges


New, Unused Instruments

New, unused instruments must be returned in the original (undamaged) packaging. Please package the instruments securely in a box. The use of an envelope, padded or non-padded, to ship instruments is a violation of postal regulations. You can mail or ship the package by any carrier, however we recommend that a tracking number and insurance for the original value be secured and retained as we will not be held liable for packages and instruments that were lost or damaged while in transit to us. Unless an incorrect instrument was sent due to our mistake in picking and packing a shipment, the postage cost to return items is the responsibility of the customer.

Be sure to attach a copy of the original invoice or packing slip (if available). Returns will be honored up to 30 days from the invoice date (the date the item(s) were shipped). A re-stocking fee of 15% for the total amount returned will be deducted. Merchandise is not returnable after 30 days from invoice date. *Please note all book purchases are final sale and not eligible for returns. 

Returns will be processed within 20 business days.

Please contact  if you would like to return item(s) and we will provide the address to send it to. 

Used Instruments
We do not issue returns on instruments that are no longer in their original packaging and/or have been
used. Your customer satisfaction is very important to us — If you were unsatisfied with an item, please email
I Received the Wrong Instrument(s)

If you received the incorrect instrument due to our mistake in picking and packing your shipment, please email